We're a small team of phone lovers who believe that since you carry your phone with you everywhere, it should fill you with beauty and happiness every time you glance at it ❤️
We believe that everyone deserves a bit of luxury in their life, and we truly believe that our elegant phone cases are the most effective and affordable way to do this.
You can send us a message using our Contact Form which you can find by clicking HERE.
We'll make sure to get back to you within 24 hours any day of the week!
We're looking forward to chatting with you soon!
We are an international company, but our main office is based in Copenhagen, Denmark (Europe).
We also have free returns so you don't have to think about expensive return costs, and a 100% Happiness guarantee that you can read more about HERE.
Thank you so much for visiting our store and we hope you'll find some amazing new phone cases (that we're sure you'll love)! 🌸
Elegant Cases adheres to the highest industry standards to protect your personal information.
When purchasing from our store, your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), and therefore fully protected.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HAPPINESS GUARANTEE, RETURNS & EXCHANGES
We were tired of buying phone cases that didn't fit and having to pay additional return shipping costs and sometimes not even being able to receive a refund at all.
That's why we've decided to take full responsibility for our products and sizes, and include a 100% happiness guarantee.
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your new phone case, return it for a full refund. Free of charge!
✓ 30-day Money-Back Guarantee
✓ Hassle-Free Returns
✓ World Class Customer Support
Should you need more information about our refund policy, please reach out to us by using the contact form. We're ready to help and will respond within 24 hours.
Enjoy risk-free shopping! <3
To exchange a product, reach out to us by using our Contact Form that you can find HERE.
We'll get back to you within 24 hours to help you with the exchange. Talk soon!
To make a return, reach out to us by using our Contact Form that you can find HERE.
We'll get back to you within 24 hours to help you with the return.
Looking forward to chatting with you soon!
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise upon receiving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
ORDERS AND SHIPPING
Our amazing support team will be happy to help you.
Just send us a message using our contact form that you can find HERE, and we will help you as soon as possible!
Yes! We ship to the majority of the world.
And we have a FREE worldwide delivery on all orders.
If you have any questions, or if you can't seem to choose your region at checkout, please send us a message by using our contact form that you can find HERE.
We'll get back to you within 24 hours to help you.
In order to keep our products super affordable, we use Economy Shipping (with Tracking) and ship straight from our fulfillment partner located close to our factories. Please allow 5-12 business days for your order to arrive.
We promise it will be worth the wait! 🌸
You will receive a tracking number to follow the journey of your new phone case, and you can always contact us using the contact form on our contact page.
We're excited for you to receive your new phone case!
You will receive your order confirmation to the email address provided when placing your order.
You should receive it within 24 hours of placing your order. If you do not receive an order confirmation within 24 hours, please check your spam folder.
If it's not there either, please reach out to our customer support team using our contact form - we'd be happy to help!
Once your package has shipped from the warehouse, you will receive an email with a tracking link where you can follow your order and see when it's expected to arrive at your address.
Please note that your tracking information should arrive roughly 48 hours after your order has been placed.
If you're waiting for your shipping confirmation including your tracking link, remember to check your spam folder as emails sometimes may be sent to spam.
If you still haven't received your tracking information within 3-4 days, please feel free to contact us - we will be happy to help you track your package.
Note - In order to keep our products super affordable we use Economy Shipping (with Tracking) and ship straight from our fulfillment partner located close to our factories. Please allow 5 - 14 business days for your order to arrive.
We promise it will be worth the wait! 🌸
Once your order has been completed, the order goes almost immediately to processing, and then it’s sent to the warehouse to ship.
But send us a message as soon as possible, then we'll find a great solution!
Once your order has been submitted successfully, the order goes almost immediately to processing, and then it’s sent to the warehouse to ship.
To get your order to you as fast as possible, no changes can be made at this stage.
But please contact us as soon as possible to see if we still have time to find a solution.
Otherwise, we’d be happy to help you with a return when your order arrives to your address.
Always remember to double-check your address before completing your order.
If you have accidentally entered the wrong address, you can contact us HERE.
Please note that we can't guarantee that we can change that address, as the warehouse works hard to ship all orders as quickly as possible.
This means that the package may be shipped before we reach your email.